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Give us a call, send us a message or visit your local branch.

Customer Service

Phone: (800) 535-2269

Automated System: 24 hours / 7 days a week

Customer Service Representatives are available to assist you during the following hours:

Deposit Account and Residential Mortgage Assistance
Monday - Friday 8:00 AM to 8:00 PM (ET)
Saturday 9:00 AM to 5:00 PM (ET)

NYCB Online/Mobile and Visa® Debit Card Assistance
Monday - Friday 8:00 AM to 10:00 PM (ET)
Saturday 9:00 AM to 5:00 PM (ET)
Sunday 9:00 AM to 4:00 PM (ET)

To report a lost or stolen ATM / Visa® Debit Card

Phone: (855) 271-7581

For assistance with Online Business Cash Management

Phone: (877) 353-7631

Write Us

New York Commercial Bank
615 Merrick Avenue
Westbury, New York 11590

You may also send a secure message by logging into NYCB Online and selecting Messages.