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NYCB Coronavirus Updates

To ensure the safety of our staff, customers and the communities we service, we have temporarily changed our branch hours, temporarily closed some locations and in some locations, limited access to drive-through or walk up windows.

Visit our branch locator for the most up to date status of your branch, branch hours, and other branches near you.

Please note:

For branches that will be temporarily closed (including most of our Supermarket Branch locations), the bank will be monitoring its Automated Teller Machines (ATMs) at these locations in order to provide our customers access to cash during this time.

Branch locations that are not typically scheduled to open on a specific day will maintain that day's schedule.


What we're doing to help.

Based on current concerns regarding the coronavirus disease (COVID-19), we’d like to let you know about some of the steps we are taking to ensure the health and safety of our customers and our employees.

  • We are closely monitoring reports from the Centers for Disease Control (CDC) and following their guidelines.
  • We have implemented a range of preventative measures in our branches and in our corporate locations.
  • We communicate daily with our employees to provide status updates and reminders for health best practices.
  • We continue to vigorously test our pandemic preparedness procedures.
  • We have initiated temporary branch hours and temporarily closed locations and temporarily limited access to drive-through or walk up windows at some locations as mentioned above.
  • Effective March 24, 2020, we will temporarily waive Bank ATM/Debit Card Fees – Domestic, International and Point of Sale (POS) (fees may be charged by ATM owners of non-NYCB owned ATMs).

Online, Mobile and Bank-by-Phone

- Bank from virtually anywhere with NYCB Online and NYCB Mobile1 banking - check account balances, view transactions, deposit checks2, pay bills, transfer funds as well as send, receive and request money with Popmoney® – and much more.

If you haven't enrolled in NYCB Online, click here to sign up.  

Download NYCB Mobile today!

- Bank-by-Phone 24 hours a day, 7 days a week, by calling our automated telephone system at (800) 535-2269 - check account balances and transaction history, check CD maturity information, stop payments on checks, transfer funds between eligible accounts3 and more.

If you have questions, call our Customer Contact Center at (800) 535-2269. Staff is available:

For Deposit Account and Residential Mortgage Assistance:
Monday - Friday: 8am - 8pm (ET)
Saturday: 9am - 5pm (ET)

For NYCB Online / Mobile and Visa® Debit Card Assistance:
Monday - Friday: 8am - 8pm (ET)
Saturday: 9am - 5pm (ET)
Sunday: 9am - 2pm (ET)

We continue to monitor the situation and will provide updates as available. Please visit our FAQ document for NYCB answers to questions about the Coronavirus (COVID-19) to assist with your banking needs. The health and safety of our employees and customers remains our priority.

1 NYCB Mobile is available for those enrolled in NYCB Online, however not all online features may be available through the mobile app. Standard messaging and data rates may apply.
2 Deposits made via NYCB Mobile Deposit may appear real-time in Transaction History however availability of funds is subject to Bank review. Deposit limits apply.
3 Limitations may apply.

Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.
Android, Google Play, and the Google Play logo are trademarks of Google Inc.

Popmoney is a registered trademark of Fiserv, Inc. or its affiliates. Terms, fees and conditions apply.