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Upgrade

New York Community Bank System Upgrade

 

On August 24, 2020, New York Community Bank (NYCB) will complete a system upgrade to better serve your banking needs and introduce value-added services and enhancements to meet today's evolving financial services demands. As some of the services we regularly provide to you will be temporarily unavailable from Friday, August 21, 2020 through Sunday, August 23, 2020, we encourage you to take care of any of your banking needs before August 21st.

For a copy of the letter that was mailed on July 22, 2020 to all existing customers about our System Upgrade taking place from Friday, August 21, 2020 through Sunday, August 23, 2020, please select one of the below links


Important Information About Our System Upgrade Taking Place August 21 - 23, 2020

Temporary Changes to Branch Hours

  • On Friday, August 21, 2020:
    • Branches in New York, New Jersey, Ohio, and Florida will close at 3:00 PM Eastern Time.
    • All branches in Arizona will close at 12:00 PM Mountain Time.
    • The Customer Contact Center will close at 3:00 PM Eastern Time.
  • All branches in New York, New Jersey, Ohio, Florida and Arizona – as well as the Customer Contact Center – will be closed from Saturday, August 22, 2020 through Sunday, August 23, 2020. All branches and the Customer Contact Center will re-open on Monday, August 24, 2020 at normally scheduled times.

 
Suspended Services

  • NYCB Online and NYCB Mobile banking services will be unavailable starting at approximately 3:00 PM Eastern Time on Friday, August 21, 2020, through the evening of Sunday, August 23, 2020.
  • The Automated Telephone Banking System will be unavailable from approximately 3:00 PM Eastern Time on Friday, August 21, 2020, up until the start of the business day on Monday, August 24, 2020.
  • All NYCB ATM terminals will stop accepting deposits at 3:00 PM Eastern Time on Friday, August 21, 2020, and will be unavailable from 3:00 PM Eastern Time on Friday, August 21, 2020 up until the start of the business day on Monday, August 24, 2020.
    • Starting at 2:00 PM Eastern Time on Saturday, August 22, 2020, through Sunday, August 23, 2020, withdrawals, transfers, and balance inquiries from primary checking and savings accounts will be the only ATM functionality available. Full ATM functionality will be restored at the start of the business day on Monday, August 24, 2020.
  • The Federal Reserve Wire service will be unavailable starting at approximately 3:00 PM Eastern Time on Friday, August 21, 2020, up until the start of the business day on Monday, August 24, 2020. Once available, incoming wires that were received Friday after 3:00 PM will be posted with an effective date of Friday, August 21, 2020.
  • Cash Management services will be unavailable from approximately 3:00 PM Eastern Time on Friday, August 21, 2020, up until the start of the business day on Monday, August 24, 2020.
    • Please note - All ACH and RDC files/items must be submitted no later than 3:00 PM Eastern Time on Friday, August 21, 2020. Files submitted after 3:00 PM Eastern Time on Friday August 21st will not be processed and must be submitted on Monday, August 24, 2020.

 

Effective with the completion of the system upgrade, NewYorkCommercialBank.com will be consolidated into myNYCB.com. Please see the important instructions below.
 

  • Please update any bookmarks you may have saved and visit myNYCB.com to access your accounts and view information about our products and services.
  • To access NYCB Online and Bill Pay after the system upgrade, please refer to login instructions provided in the Customer Letter, which you can access here.
  • The New York Commercial Bank version of NYCB Mobile will be deactivated. To continue to utilize NYCB Mobile you will need to download the New York Community Bank version of the NYCB Mobile App from the Apple App Store or Google Play.

 

If you have any questions or concerns, contact your local branch or call our Customer Contact Center at (800) 535-2269.