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Security Center

 Be Informed. Be Aware. Protect Yourself.

Protecting Your Identity 
Your trust is important — we want to help you guard against disclosure of your personal information that could lead to unauthorized use of your account or identity theft.

Helping to protect you online - Online Banking Security: We know that the security of your personal and financial information is important to you – it's important to us too. Our commitment to security of information extends to transactions conducted through the Internet. We utilize technologies and procedures to help make sure that information submitted via our website is protected.
Password-controlled entry (online banking): Once you have registered for Online Banking and establish your password, we have no way of knowing it. Please note that you are ultimately responsible for protecting the integrity and security of your password. 

Phishing: Phishing is a scam that relies upon the use of email messages to either install malware on your PC or deceive you into disclosing your credit card numbers, bank account information, Social Security number, passwords, or other sensitive information via a phony website. Click here to learn more about phishing.

Identity Theft: Identity Theft occurs when someone uses your personal information (non-public data that might include Social Security number, account number or other identifying information) without your permission to commit fraud, other financial crimes or theft of funds. Click here to learn more about identity theft and what you can do to protect yourself.

Fraud: In the event you discover that Fraud has been committed, you can follow these steps:
  1. Contact your local Branch or call our Customer Contact Center at (800) 535-2269.
  2. Close your accounts and open new ones.
  3. Contact the three major credit bureaus listed:
    • Equifax (800) 525-6285
    • Experian (888) 397-3742
    • Trans Union (800) 680-7289
  4. File a police report


Introducing NYCB SMART. Be informed, be aware, protect yourself. ​

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