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NYCB FAQ

General Questions
We've made it easier than ever to contact us by secure message, or by calling our customer contact center. Just click on "Customer Service" from the top navigation bar on every page to see our phone numbers or other means of contact.
 
If you are an existing customer, you can always log into NYCB Online and select Messages to use our secure message center for account related questions.
For customers of the former New York Commercial Bank and its Atlantic Bank division, the routing number for Wire Transfer and ACH requests is 021412114​.
At this time, wire transfers can only be originated in our branches.  Please click here to be directed to the Branches and Hours page to find the branch nearest you.
We have branch locations in New York, New Jersey, Ohio, Florida and Arizona.  Please click here to be directed to the Branch locator feature.
You can reorder your checks 24 hours a day directly through the Reorder Checks link in the Online Banking feature of our website.  For first time orders, please visit your local branch or contact Customer Service at (800) 535-2269.
We are always looking for talented individuals to join our team. That's why our Careers section is just a click away from every page. Simply click on "Careers" on the top navigation bar.
(800) 535-2269
We understand that not every question can be answered by our Automated Teller. If you are in need of further assistance, you may press (0) at any time to select the department which best suits your needs during the hours of operation.
(212) 967-7425

We know your time is valuable and visiting your branch is not always an option. Stop payments can be placed directly through our Automated Teller, 24 hours a day. Select Option 4 from our Checking and Money Market menu and follow the prompts to enter the required information.

Stop payments can also be placed through Online Banking by logging in and clicking on the “Accounts Services” tab, under "My Profile". Select "stop payment", complete the form and submit your stop payment request.

Yes! Every individual customer is insured by the FDIC* to the full extent permissible by law. A depositor can have more than $250,000 at one insured bank and still be fully insured, provided the accounts meet certain requirements. Individual, joint and retirement accounts are insured separately. For more information, please contact our Customer Service Center at (800) 535-2269, stop by your local NYCB branch, or visit the FDIC website at www.fdic.gov. *FDIC Insurance does not apply to safe deposit boxes or certain investment products purchased through Investment and Insurance Services.
If your employer participates in a direct deposit program, you may set up a direct deposit account.  Simply provide our routing/transit number 021412114 along with your account number to the human resources or payroll department at your company.
Yes. Provide our routing/transit number 021412114, along with your account number to the Social Security office directly. You can also stop by your local NYCB branch or contact customer service, and we will assist you with the set up.

CDs can be closed in a variety of ways. The manner in which they were opened determines how they may be closed:

If your CD was opened at a branch: You may go to a branch, show proper personal identification, and close your CD.
You may also write a letter and send it to us at New York Community Bank, PO Box 233, Westbury, NY 11590. Please include the account number and instructions on how to send the funds (such as mailing a check or depositing the funds into another internal Bank account). The letter must have your original signature and a daytime phone number.

If your CD was opened through the Customer Contact Center or on our website: You may write a letter and send it to us at New York Community Bank, PO Box 820, Central Islip, NY 11722. Please include the account number and instructions on how to send the funds (such as mailing a check or depositing the funds into another internal Bank account). The letter must have your original signature and a daytime phone number.

Additionally, you may log into Online Banking, click on the “messages” link and send us a secured message with the account number and instructions on how to send the funds (such as to mailing a check or depositing the funds into another internal Bank account).

 

How your deposit account was opened determines the acceptable method for closing it. Please keep in mind there is an early closure fee for accounts closed within 180 days of opening.

If your deposit account was opened at a branch: You may go to a branch, show proper personal identification, and close your account. You may also write a letter and send it to us at New York Community Bank, PO Box 233, Westbury, NY 11590. Please include the account number and instructions on how to send the funds (such as mailing a check or depositing the funds into another internal Bank account). The letter must have your original signature and a daytime phone number.

If your deposit account was opened through the Customer Contact Center or on our website: You may write a letter and send it to us at New York Community Bank, PO Box 820, Central Islip, NY 11722. Please include the account number and instructions on how to send the funds (such as mailing a check or depositing the funds into another internal Bank account). The letter must have your original signature and a daytime phone number.

Additionally, you may log into Online Banking, click on the “messages” link and send us a secured message with the account number and instructions on how to send the funds (such as mailing a check or depositing the funds into another internal Bank account).

Yes, NYCB strives to create an environment in our branches, call centers and through online banking that is fully accessible and barrier-free to all those who are visually and hearing impaired. For more information about the services we provide, please visit our Accessibility Services page.
FAQ Topics
General Questions
NYCB Online
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FAQs Frequently Asked Questions listing, FAQs, Questions and Answers, Customer Service Frequently Asked Questions listing