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Customer Service

Speak to us directly

Customer Contact Center
1 (800) 535-2269

Automated System: 24 hours / 7 days a week

Deposit Account and Residential Mortgage Assistance:
Monday - Friday: 8am - 8pm (ET)
Saturday: 9am - 5pm (ET)

NYCB Online/Mobile and Visa® Debit Card Assistance:
Monday - Friday: 8am - 8pm (ET)
Saturday: 9am - 5pm (ET)
Sunday: 9am - 2pm (ET)

To report a lost or stolen ATM / Visa® Debit Card:
(855) 271-7581​​​

Write Us

New York Community Bank
615 Merrick Avenue
Westbury, New York 11590

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To send a secure message: Please log into NYCB Online and select Messages.
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Bank Anywhere You See NYCB

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